We want every student to succeed, and we understand that plans sometimes change. This Refund Policy explains when refunds may be requested and how they are processed.
Last updated: April 25, 2026.
Refund eligibility depends on the type of product, program, or service purchased.
Students may request a refund within seven (7) calendar days of purchase only if the course account has not been activated and no course materials, modules, files, quizzes, recordings, or portal resources have been accessed, downloaded, or used. Once a student activates the account, logs into the portal, accesses course content, opens learning materials, takes a quiz, downloads files, or uses any digital course resource, the digital course purchase becomes non-refundable.
Students may request a full refund up to seven (7) calendar days before the first scheduled live class or cohort session, provided no digital course access, materials, or portal resources have been used. Cancellations made less than seven (7) calendar days before the first scheduled session may be reviewed on a case-by-case basis. No refunds are guaranteed after the first scheduled class/session begins or after course access/materials have been used.
Refunds for books and physical study materials are handled under the Returns Policy. Items must generally be returned within fourteen (14) calendar days of delivery in unused, unmarked, undamaged, and resalable condition. Shipping fees, handling fees, and return shipping costs may be non-refundable unless the return is due to an error by U.S. Nursing Review Center.
Bundle purchases are reviewed based on the components included. Digital course access, live review access, books, and services may each follow their own refund rules. If any digital or live course portion of a bundle has been activated, accessed, or used, that portion of the bundle may be non-refundable. Physical items in a bundle may be eligible for return only if they meet the Returns Policy requirements.
Service-based purchases are generally non-refundable once the service has been scheduled, delivered, started, or substantially prepared. If a service has not yet started, refund or rescheduling requests may be reviewed on a case-by-case basis.
Approved refunds will generally be submitted within five (5) to ten (10) business days after approval. The time it takes for funds to appear on the customer’s account depends on the payment processor, bank, card issuer, or financial institution.
Refunds are issued to the original payment method whenever possible. U.S. Nursing Review Center is not responsible for delays caused by banks, card issuers, payment processors, currency conversion, or foreign exchange differences.
Payment processing fees, shipping fees, handling fees, and other third-party fees may be non-refundable unless required by law or unless the refund is due to an error by U.S. Nursing Review Center.
Unless a separate written branch-specific agreement says otherwise, this refund policy applies to both U.S. / Chicago and Philippines / Makati-related purchases. If local law requires a different process, U.S. Nursing Review Center will follow applicable law.
Refund requests should be submitted via the contact page with the student’s name, enrolled program, and reason for the request. Our team will review and respond within a reasonable timeframe.
Documented medical or family emergencies will be considered on a case-by-case basis at our discretion.
For any refund-related questions, please reach us via the contact page.